A mobile
based Grievance Redressal System has been developed and launched by Ministry of
Drinking Water & Sanitation, Government of India to enable citizens to
lodge their grievances regarding Swachh Bharat Mission and Rural Water Supply.
For Swachh Bharat Mission, citizens can lodge their grievances using their
mobile phones, by typing SBM<space>G<space><Postal Pin Code><space><Type the Grievance with your name and village>and send it to 7738299899.
Alternatively,
citizens can register on http://mdws.gov.in>> PUBLIC GRIEVANCE and send
the grievance through an online form available on the website. Through this
facility, one will also get SMS updates on Water Supply related plans and
investments. The grievances would be automatically routed to the concerned
District SBM Co-coordinator or the District Executive Engineer i/c Rural Water
Supply, as the case may be. Action taken against each grievance is recorded by
the system and displayed on the link mentioned above, as well as sent to
Citizen’s mobile no.
Shri N. Ravi Shankar, IAS
Chief Secretary
Government of Uttarakhand
Dehradun
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